At VITAN Coaching Limited, we are committed to ensuring your satisfaction with our services. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds.

Eligibility for Refunds

1. Initial Consultation Fee: The initial consultation fee is non-refundable once the consultation has been conducted.

2. Service Fees: Service fees paid for coaching sessions or program enrollments may be eligible for a refund under certain circumstances, outlined below.

Refund Criteria

1. Service Non-Delivery: If we are unable to deliver the agreed-upon coaching services due to unforeseen circumstances or reasons beyond our control, you may be eligible for a full or partial refund.

2. Cancellation by Client: If you decide to cancel your coaching services before the commencement of any sessions or within a specified period from enrollment, you may be eligible for a refund minus any applicable administrative fees.

How to Request a Refund

1. Contact Us: To initiate a refund request, please contact us at info@vitancoaching.com within the specified timeframe from the date of enrollment or service delivery.

2. Provide Details: Include your name, contact information, service purchased, and reasons for requesting a refund.

3. Processing Time: Refunds will be processed within [number] business days of approval, and funds will be returned using the original payment method.

Exclusions

1. Late Requests: Refund requests received outside of the specified timeframe may not be eligible for consideration.

2. Completed Services: Once coaching sessions or programs have commenced and services have been provided, refunds may be prorated based on the remaining sessions or services.

Contact Us

If you have any questions about our refund policy or would like to request a refund, please contact us at info@vitancoaching.com. We are here to assist you and ensure your satisfaction with our services.